Privacy Policy — How 10s Collects and Protects Your Data

1 About This Policy

This Privacy Policy applies to all users of the 10s platform, including the website at 10s.vin, the Android APK, and the mobile web app. When you register an account, make a deposit in PKR, place a sports bet, play slot games, or simply browse the platform, certain data about you is collected and processed.

We want to be straightforward with you about how that data is handled. This policy is written in plain language so that any user — whether you are new to 10s or have been using the platform for a while — can understand what information we hold and why. Please read it carefully alongside our Terms and Conditions.

2 Data We Collect

The type of data we collect depends on how you interact with the 10s platform. The main categories are as follows:

Registration and Account Data

When you create a 10s account we collect the information you provide during registration. This includes your full name, date of birth, username, password (stored in encrypted form), and contact details such as your mobile number and email address. This information is necessary to open and manage your account.

Identity Verification Data

To comply with our verification obligations and to protect users from fraud, we may request identity documents such as a copy of your national identity card (CNIC), passport, or other government-issued identification. This data is collected and stored securely and is used only for the purpose of verifying your identity and age.

Financial and Payment Data

When you make a deposit or withdrawal in PKR, we process payment-related information. This includes transaction amounts, timestamps, and the payment methods used such as JazzCash, Easypaisa, Raast, bank transfer, or card payments. Full payment account numbers and card details are handled by third-party payment processors — 10s does not store complete card numbers or full mobile wallet credentials on its own servers.

Platform Usage Data

We collect data about how you use the platform including the pages you visit, games you play, bets you place on cricket matches or PSL markets, session durations, and in-app actions. This helps us understand how the platform is being used and where improvements are needed.

Device and Technical Data

When you access 10s via a browser or the Android app, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and unique device identifiers. This data helps us deliver the platform correctly and detect unusual activity that could indicate security issues.

Communications Data

If you contact 10s support or send us a message through any channel, we keep a record of that communication including the content of your message and our response. This is used to handle your query and improve our support service.

Data Category	Examples	Purpose
Account Data	Name, DOB, email, mobile	Account creation and management
Verification Data	CNIC, passport copy	Age and identity verification
Financial Data	Transaction history, PKR amounts	Processing deposits and withdrawals
Usage Data	Bets placed, games played, sessions	Platform improvement and personalisation
Technical Data	IP address, device type, browser	Security, fraud prevention, delivery
Communications	Support messages, chat history	Query resolution and service quality

3 How We Use Your Data

10s uses the data we collect for the following purposes:

• Account management: To create, maintain, and secure your 10s account, and to process your login and profile changes.
• Payment processing: To handle deposits and withdrawals in PKR and to verify that payment methods belong to you.
• Identity verification: To confirm you are 18 or above and to verify your identity when required.
• Platform delivery: To serve the sports betting markets, slot games, live casino, bingo, and other features of the 10s platform to you correctly on your device.
• Security and fraud prevention: To detect and prevent unauthorised account access, fraudulent transactions, bonus abuse, multiple accounts, and other prohibited activities described in our Terms and Conditions.
• Customer support: To respond to your questions, resolve disputes, and handle account queries.
• Responsible gaming: To monitor activity patterns and support users who have activated deposit limits, cooling-off periods, or self-exclusion through their account settings.
• Communications: To send you important account notices, security alerts, and where you have opted in, promotional messages about bonuses or platform updates. You can opt out of promotional communications at any time from your account settings.
• Platform improvement: To analyse how users interact with the platform and use that insight to make 10s better for everyone.

4 Sharing Your Data

10s does not share your personal data with third parties except in the specific circumstances described below:

Payment Processors

When you deposit or withdraw using JazzCash, Easypaisa, Raast, Bank Transfer, or a card, the relevant payment processor receives the transaction data needed to complete the transfer. These processors operate under their own privacy policies and are responsible for the data they handle in connection with the payment.

Identity Verification Providers

We may use specialist third-party services to assist with identity and age verification. These providers receive only the specific data needed for the verification process and are bound by confidentiality obligations.

Technology and Infrastructure Providers

10s uses third-party cloud hosting, database, and content delivery services to operate the platform. These providers may technically process data on our behalf but are contractually prohibited from using it for their own purposes.

Game Content Providers

Some Slot Games and Live Casino content on the 10s platform is supplied by third-party game studios. Basic session data may be shared with these providers to deliver game content and record game outcomes. No personally identifiable contact or payment information is shared with game studios for the purpose of delivering game sessions.

Legal and Regulatory Requirements

We may disclose your personal data if required to do so by applicable law, court order, or to protect the rights, safety, or property of 10s, its users, or the public. We will only disclose the minimum data necessary in such circumstances.

5 Cookies and Tracking

The 10s platform uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how users navigate the site. Here is a summary of how cookies are used on 10s:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session and ensure your account data loads correctly. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: These help us understand which pages are visited most, how long users stay on the platform, and where people encounter issues. The data is aggregated and does not identify you personally.
• Preference cookies: These remember settings you have chosen such as language or display preferences so you do not have to set them again each visit.
• Security cookies: Used to detect unusual or suspicious activity, such as login attempts from unfamiliar devices or locations.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of the 10s platform, though some personalisation features may not work as expected.

6 Data Retention

10s retains your personal data for as long as your account is active or as long as is reasonably necessary to provide the platform services. If you close your 10s account, we may retain certain data for a period after closure for the following reasons:

• To resolve any pending disputes or queries related to your account.
• To comply with record-keeping obligations that may apply to financial transactions and identity verification.
• To prevent fraud and protect the security of the platform and other users.

Once the relevant retention period has passed and there is no longer a legitimate reason to hold your data, it is securely deleted or anonymised.

7 Data Security

Protecting your personal data is important to us. 10s implements a range of technical and organisational security measures to safeguard the information we hold including:

• Encryption of data in transit using industry-standard TLS/SSL protocols.
• Passwords stored in hashed and salted form — never in plain text.
• Access to personal data on internal systems restricted to authorised staff on a need-to-know basis.
• Regular security reviews and monitoring of platform infrastructure.
• Secure handling procedures for identity verification documents.

While we take data security seriously, no system connected to the internet can be guaranteed to be completely immune from attack. We encourage you to use a strong, unique password for your 10s account and to enable any additional security options available in your account settings.

8 Your Rights Over Your Data

As a 10s user you have the following rights in relation to your personal data. You can exercise most of these directly from your account settings or by contacting support:

• Right to access: You can request a copy of the personal data 10s holds about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can request that it be corrected. For basic account details such as your mobile number or email address, you can update these directly in your account settings.
• Right to deletion: You can request that your personal data be deleted. We will honour this request where there is no overriding legal or legitimate business reason to retain the data. Note that some data may need to be retained for a period after account closure for the reasons described in Section 6.
• Right to restrict processing: In certain circumstances you can ask us to limit how your data is processed while a dispute or correction request is pending.
• Right to data portability: You can request a copy of certain data you have provided to us in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional messages — you can withdraw that consent at any time without affecting previous processing. Opt-out options are available in your account settings.

To exercise any of these rights, contact the 10s support team through your account or visit the FAQ page for guidance on making a data request.

9 Children and Minors

The 10s platform is strictly intended for users who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18. If we become aware that an account has been registered by a person under 18, the account will be closed immediately and any data collected will be handled in accordance with this Privacy Policy and applicable obligations.

If you believe a minor may have registered on the 10s platform, please contact our support team so we can investigate and take appropriate action without delay.

10 Changes to This Policy

10s may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable requirements, or improvements in our data handling practices. When material changes are made, we will make reasonable efforts to notify active users via their registered contact details or through a notice on the platform.

The date at the top of this page shows when the policy was last updated. We recommend reviewing this page periodically so you are always aware of how your data is being handled. Continued use of the 10s platform after an updated Privacy Policy has been published constitutes your acceptance of the revised version.

11 Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled, please reach out to the 10s support team. Support is available around the clock and will respond to data-related queries as promptly as possible.

You can access support through your logged-in account at any time. You can also find answers to common questions on the FAQ page. For a full overview of your rights and obligations when using the platform, please also read our Terms and Conditions and Responsible Gaming page.