Terms and Conditions — 10s Platform Rules and User Agreement

1 Introduction and Acceptance

Welcome to 10s. By accessing or using any part of the 10s platform — whether through the website at 10s.vin, the Android APK, or the mobile web app — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.

If you do not agree with any part of these Terms, you must stop using the platform immediately. Continued use of any 10s product or service after any update to these Terms constitutes your acceptance of the revised version. We recommend checking this page periodically so you are always aware of the current Terms.

2 Eligibility and Account Registration

To register and use a 10s account you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. The 10s platform is strictly for adults. Underage use is prohibited and any account found to be registered by a person under 18 will be closed and all funds held pending review.
• You must be registering for personal use only. Corporate, syndicate, or agent accounts are not permitted under these Terms.
• You must provide accurate, truthful, and complete information during registration including your full name, date of birth, and contact details.
• You must not already hold an active 10s account. Each user is permitted only one account. Operating multiple accounts is a breach of these Terms and may result in all accounts being suspended and balances withheld.
• You must not be acting on behalf of another person. Account sharing is not allowed.

10s reserves the right to request identity verification documents at any stage. Failure to provide satisfactory verification may result in account restrictions or closure. Providing false information during registration or verification is grounds for immediate account termination without refund of any balance.

3 Account Security and Responsibility

You are solely responsible for maintaining the security and confidentiality of your 10s account credentials, including your username, password, and any two-factor authentication details. All activity that takes place through your account is your responsibility whether or not you personally authorised it.

You must not share your login details with any other person or allow anyone else to access your account. If you suspect your account has been accessed without your authorisation, you must notify 10s support as soon as possible.

10s is not liable for any losses resulting from unauthorised account access that occurred as a result of you sharing credentials or failing to maintain account security.

4 Deposits and Withdrawals

All financial transactions on the 10s platform are conducted in Pakistani Rupees (PKR). The platform does not operate in any foreign currency and there are no conversion fees applied by 10s on deposits or withdrawals.

Supported Deposit Methods

10s currently supports the following deposit channels: JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards, and mobile wallets. The availability of specific payment methods may change and the current list of active options is displayed within your account's deposit section at the time of use.

Deposits

• All deposits must be made from a payment method that is registered in your own name. Third-party deposits are not permitted.
• Minimum and maximum deposit limits apply and are displayed within the deposit section of your account.
• Deposits are typically credited promptly but processing times may vary depending on the payment method used and network conditions.
• 10s is not responsible for delays caused by third-party payment processors including JazzCash, Easypaisa, or banking institutions.

Withdrawals

• Withdrawals can only be made to a payment method registered in your own name and matching the details held on your 10s account.
• Before a withdrawal can be processed, 10s may require identity verification to be completed if it has not already been done.
• Processing times for withdrawals vary by method. Bank transfers may take longer than mobile wallet transfers.
• 10s reserves the right to carry out security checks before processing any withdrawal. This may result in a temporary hold on the withdrawal pending review.
• Withdrawals of bonus-related winnings are subject to the applicable bonus terms and wagering conditions described in Section 7.

5 Betting Rules

The following general rules apply to all bets placed on the 10s platform. Sport-specific and market-specific rules are available within the betting section of the platform alongside the relevant markets.

• All bets are placed at your own risk. Once a bet is confirmed it cannot be cancelled or amended by you.
• 10s reserves the right to void any bet that was accepted due to an obvious error in odds, whether the error was human or technical in nature.
• In the event of a match or event being cancelled, postponed, or abandoned before the relevant market has concluded, 10s will settle affected bets in accordance with the applicable market rules. In many cases where a match is abandoned without a result, stakes are returned.
• Live in-play bets are accepted at the platform's discretion and odds may be suspended at any time during an event at the trading team's discretion.
• Maximum win limits apply on all betting markets. These limits are displayed within the platform and may vary by sport, market type, and event.
• PSL and international cricket matches involving Pakistan are governed by official match results as published by the relevant cricket board. No protest, DRS outcome, or post-match amendment to the official result will be taken into account for settlement purposes once a market has been officially settled.
• 10s reserves the right to limit stake sizes for individual users or on specific markets at any time without prior notice.

6 Slot Games and Casino Rules

Slot Games, Live Casino, and Bingo are available to registered and verified 10s account holders who meet the age and eligibility requirements set out in Section 2.

• All Slot Games are played using your PKR account balance. There is no separate casino wallet — your balance is shared across all 10s products.
• Game outcomes for Slot Games are determined by certified random number generators. Results are independent of any previous rounds.
• Live Casino tables are operated by third-party live dealer studios. The rules displayed on screen during the live game session govern play in that session.
• Technical malfunctions void all game play. If a Slot or Casino game is interrupted due to a platform error, any affected bets will be reviewed and refunded where applicable.
• 10s does not guarantee the continuous availability of any specific game title. Games may be removed or temporarily unavailable for maintenance at any time.

7 Bonuses and Promotions

From time to time 10s may offer bonuses, free bets, reload promotions, or other incentives to eligible users. All bonuses are subject to individual promotion terms which will be stated at the time the offer is made. The following general bonus conditions apply unless the specific promotion terms state otherwise:

• Bonuses are credited for promotional and entertainment purposes and are subject to wagering requirements before any bonus-related winnings can be withdrawn.
• Bonuses are for personal use only and cannot be transferred between accounts.
• 10s reserves the right to withdraw, modify, or cancel any promotion at any time.
• Any attempt to exploit, abuse, or manipulate bonus conditions — including through multiple accounts, coordinated betting, or any other method — will result in the bonus being voided and may result in account suspension.
• Only one bonus may be active at a time unless the specific promotion terms explicitly state otherwise.

8 Prohibited Conduct

The following activities are strictly prohibited on the 10s platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and where applicable, reporting to relevant authorities:

• Using the platform if you are under 18 years of age.
• Registering more than one account.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, scripts, or any other non-human means to interact with the platform.
• Match fixing, collusion, or any form of corrupt activity related to bets placed on the platform.
• Exploiting software bugs or errors for financial gain. Any winnings obtained through a platform error must be reported and will be voided.
• Using the platform in connection with money laundering or any other financial crime.
• Attempting to reverse-engineer, copy, or replicate any part of the 10s platform.
• Abusing, harassing, or threatening 10s staff or other users.

9 Responsible Gaming

10s is committed to providing a safer gaming environment. Betting and gaming should be a form of entertainment, not a way to generate income or escape financial stress. We encourage all users to set personal limits and play within their means.

The following responsible gaming tools are available to all 10s account holders directly from their account settings:

• Deposit Limits: Set a maximum deposit amount per day, week, or month to help manage your spending.
• Cooling-Off Period: Take a short break from the platform for a period of your choosing. During a cooling-off period your account remains open but you cannot deposit or place bets.
• Self-Exclusion: Request a longer break from the platform. Self-exclusion can be set for a defined period or on an open-ended basis.

These tools are self-service and take effect promptly once activated. You do not need to contact support to set a deposit limit or cooling-off period. Full details are available on the Responsible Gaming page.

10 Privacy and Data

10s collects and processes personal data in connection with account registration, identity verification, payment processing, and platform operation. The full details of how your data is collected, stored, used, and protected are set out in the Privacy Policy, which forms part of these Terms and Conditions.

By registering an account on 10s you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data subject to the conditions set out in the Privacy Policy and applicable data protection obligations.

11 Platform Availability and Changes

10s aims to keep the platform available 24/7 but does not guarantee uninterrupted access. The platform may be temporarily unavailable due to scheduled maintenance, emergency technical work, or circumstances beyond our control including internet outages, server issues, or third-party provider failures.

10s reserves the right to:

• Modify, suspend, or discontinue any part of the platform at any time with or without notice.
• Update these Terms and Conditions at any time. Continued use of the platform after an update constitutes acceptance of the revised Terms.
• Change the range of sports, markets, games, and payment methods available on the platform at any time.

Where material changes are made to these Terms, 10s will make reasonable efforts to notify active users via their registered contact details or a notice on the platform.

12 Limitation of Liability

To the fullest extent permitted by applicable law, 10s and its officers, employees, and service providers are not liable for:

• Any loss of profits, revenue, or data arising from your use of the platform.
• Any indirect, consequential, or incidental losses arising from platform use or unavailability.
• Losses resulting from your failure to maintain account security or from unauthorised account access where you have shared your credentials.
• Delays or failures in payment processing caused by third-party providers including JazzCash, Easypaisa, Raast, or banking institutions.
• Any loss caused by technical errors, game malfunctions, or communication failures beyond 10s's reasonable control.

Nothing in these Terms limits 10s's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

13 Intellectual Property

All content on the 10s platform including but not limited to logos, graphics, text, software, game content, and user interface design is the property of 10s or its licensors and is protected by intellectual property law. You may not copy, reproduce, distribute, or create derivative works from any 10s content without prior written permission.

The 10s name, logo, and brand identifiers are trademarks of 10s. Unauthorised use of these marks is prohibited.

14 Governing Law and Disputes

These Terms and Conditions and your relationship with 10s are governed by applicable law. In the event of any dispute arising from your use of the platform, you agree to first contact 10s support to seek an informal resolution before pursuing any other course of action.

10s aims to respond to all formal complaints within a reasonable timeframe and to resolve disputes fairly and transparently. Contact details for support are available within your account and on the FAQ page.

15 Contact and Support

If you have any questions about these Terms and Conditions or need assistance with your account, please reach out to the 10s support team. Support is available 24/7 and covers account queries, deposit and withdrawal questions, betting queries, and responsible gaming tool assistance.

You can access support directly through your logged-in account or by visiting the FAQ page for answers to the most common questions.