Play Smart and Stay in Control
with 10s

1 What Responsible Gaming Means at 10s

At 10s, we want every Pakistan user to enjoy the platform on their own terms. Whether you are placing a bet on a PSL match, spinning slots, or playing bingo, the experience should feel like entertainment — fun, social, and recreational. It should never feel like a financial lifeline, a way to recover losses, or something you do under stress or pressure.

Responsible gaming is not a lecture. It is a practical mindset: knowing your limits before you start, setting a budget and sticking to it, and using the tools in your 10s account to stay in control. This page gives you everything you need to make those decisions for yourself. We provide the tools and the information — the choices are yours.

2 Gaming as Entertainment, Not Income

One of the most important things to understand about sports betting and casino games is that they are designed to be entertaining, not profitable in the long run. Slot games, Bingo, and casino products are games of chance — outcomes are random and the house edge means that over time, players collectively lose more than they win. Sports betting involves more skill and knowledge, but it still carries real financial risk and no bet is ever guaranteed.

This is true everywhere in the world, including Pakistan. Betting on Cricket or T20 matches might feel different to spinning slots, but the underlying rule is the same: only bet what you are genuinely comfortable losing. If a match result or a game outcome would seriously affect your finances, your mood, or your relationships, that is a signal to step back.

Think of your gaming budget the same way you think of a budget for going out or watching a match at a venue. It is money you are spending on an experience — not an investment you expect to get back.

3 Setting Your Budget Before You Start

The single most effective responsible gaming habit is deciding your budget before you deposit — not during the session. Here is a straightforward approach that works for most users:

1. Decide a monthly gaming budget in PKR that is genuinely spare money — money left over after rent, bills, groceries, transport, and savings. Never use money that is meant for something else.
2. Divide that budget across the month so you are not spending it all in the first few days and then being tempted to top up.
3. Use the deposit limit tool in your 10s account settings to enforce that budget automatically. Once the limit is reached, you will not be able to deposit more until the period resets.
4. Do not chase losses. If you have used your budget for the week or the month, stop — regardless of how a session has gone. Chasing losses almost always makes things worse.

A budget is not a restriction on your enjoyment. It is the thing that keeps gaming enjoyable because you are never risking more than you have decided you are comfortable with.

4 Responsible Gaming Tools on 10s

Your 10s account includes a set of tools you can activate any time from your account settings. They are self-service, they take effect promptly, and you do not need to contact support to use them.

Deposit Limits

Set a maximum deposit amount per day, per week, or per month in PKR. Once your limit is reached, the platform will not accept further deposits until the period resets. You can lower your limit at any time and it takes effect immediately. Increasing a limit requires a waiting period to prevent impulsive decisions.

Cooling-Off Period

A cooling-off period lets you take a short break from the platform — anywhere from a day to several weeks. During a cooling-off period your account remains open but deposits and betting are suspended. This is useful if you feel you have been playing more than usual and want to reset without closing your account permanently.

Self-Exclusion

If you need a longer or indefinite break, self-exclusion is available. You can set self-exclusion for a defined period or on an open-ended basis. During self-exclusion you cannot access your account to deposit or bet. You can request self-exclusion through your account settings or by contacting support directly. Visit the FAQ page for more detail on how to activate this.

Reality Checks

You can also set session time reminders in your account settings. These give you a notification after a set amount of time — for example, every 30 or 60 minutes — reminding you how long you have been playing. It is easy to lose track of time during a live cricket match or a slots session, and these reminders help you stay aware.

5 Warning Signs to Watch For

Most people who use 10s do so casually and without any problems. But gaming can become a concern for some users, and it often creeps up gradually rather than all at once. These are some of the warning signs that suggest your gaming habits may need a closer look:

If you recognise two or more of the above in yourself, it is worth taking a break. Use the cooling-off or self-exclusion tools in your account, talk to someone you trust, and give yourself space to reassess. There is no shame in stepping back — it is the smart move.

6 Tips for Keeping Gaming Fun

Here are some practical habits that responsible gamers tend to follow. They are not rules — they are just common sense practices that help keep things enjoyable over time:

• Play for fun, not profit. Treat any winnings as a bonus, not an expectation. If you find yourself needing to win to feel satisfied, that is a signal to pause.
• Set a time limit as well as a money limit. Decide in advance how long you will play — and stick to it. Long sessions make it easy to lose perspective.
• Never play when you are upset, stressed, or tired. Emotions affect decision-making. If you have had a rough day, gaming is not the best way to unwind — it can make things worse.
• Take regular breaks during a session. Step away from the screen every 30 minutes or so. Grab a drink, stretch, and come back with a fresh perspective.
• Balance gaming with other activities. Cricket, Football, Esports — these are enjoyable to bet on, but there is more to life than gaming. Keep up with friends, hobbies, and exercise.
• Keep track of what you spend. PKR adds up faster than it seems. Checking your deposit and transaction history regularly keeps you honest with yourself.
• Do not drink and bet. Alcohol and gambling is a well-known bad combination. Your judgement is impaired and your spending control goes out the window.

7 Protecting Young People

10s is strictly an 18+ platform. We ask for date of birth at registration and may request identity verification documents such as a CNIC to confirm your age. If we find that a user is under 18, the account is closed immediately.

If you share a device with younger family members — younger siblings, children, or other relatives — we strongly recommend the following steps to prevent underage access:

• Always log out of your 10s account when you finish a session, especially on shared devices.
• Use a strong password that family members cannot easily guess.
• Do not save your login credentials in a browser on a shared device.
• Consider using parental controls at the device or router level to restrict access to gaming sites for underage users.
• Talk to younger family members about why gaming and betting platforms are for adults only.

If you believe someone under 18 has created an account on 10s, please contact our support team straight away so we can investigate and take appropriate action.

8 Managing Your Time on Platform

Time management is just as important as budget management when it comes to responsible gaming. Sessions can run long — especially when you are watching a live PSL match or on a good run in slots. Here are some ways to keep your time on 10s in check:

• Use the session time reminder feature in your account settings so you get a pop-up after a set amount of time.
• Set a phone alarm or timer as a backup reminder before you start playing.
• Avoid gaming in the late hours when you are likely to be tired and your decision-making is weaker.
• Track your weekly time on the app just as you would track your spending — awareness is the first step.

9 Talking to Someone

If you or someone close to you is concerned about gaming habits, talking about it is an important first step. It does not have to be a formal conversation — just being honest with a friend, a family member, or a trusted colleague about what you have noticed can help put things in perspective.

You can also speak to our support team at any time. They can help you activate responsible gaming tools, answer questions about your account activity, or point you to further information. Support is available around the clock through your 10s account. You can also find answers to common questions on the FAQ page.

For broader account and platform questions, the Terms and Conditions and Privacy Policy pages cover your rights and how your data is handled in full detail.